F.A.Q

You can find our product FAQs at the bottom of the individual product pages.

How long is the standard delivery time?

Delivery is free of charge for you.

Please allow 5 to 6 working days until you receive your stroller.

We also deliver within Europe. Please allow an additional delivery time of 1 to 3 days as we currently have a high volume of orders.

Thank you for your understanding.

Do you offer returns and refunds?
You can view our full returns policy here. In short, we offer a 14-day guarantee to all customers.

If you have any issues, simply contact us at contact@anastasiaofficial.com and one of our friendly customer service representatives will be happy to help.



I think my product is faulty. How do you proceed?

We strive to provide our customers with excellent quality products. So if you find that a product is faulty in your opinion, please contact us at contact@anastasiaofficial.com.

We will get back to you as soon as possible to assess the problem. For more information, please see our refund policy.